hi7bet Privacy Policy

hi7bet is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains how hi7bet collects your personal information, how that information is used and processed, with whom it may be shared, and what measures we take to protect your information.

This policy applies to hi7bet's website, mobile application, and other digital services. The words "we", "our", or "hi7bet" refer to the hi7bet platform. "You" or "user" refers to any person who uses hi7bet's services.

We believe that data protection is a fundamental right. That is why hi7bet always uses SSL encryption and modern security technology to protect your information. If our privacy policy changes, we will publish a notice on our website and, where necessary, notify you directly.

2.1 Information You Provide Directly

We collect information you provide directly when you create an account, log in, or use services on hi7bet. This may include:

• Full name and date of birth (for age verification — only for persons aged 21 or older)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport details (for KYC verification)
• Financial information such as bKash, Nagad, Rocket, or Upay account details (for transactions)
• Address and location information

2.2 Automatically Collected Information

When you use hi7bet, our system automatically collects certain technical information. This information is used to ensure the security and performance of the platform:

• IP address and device identifier
• Browser type and operating system information
• Login time, session duration, and activity logs
• Cookies and similar tracking technologies
• Gaming history and betting information
• Deposit and withdrawal transaction history

2.3 Information Received from Third Parties

In some cases, we may collect information from trusted third-party sources for identity verification, fraud prevention, or to meet legal obligations. This information is used only for specific purposes and is kept secure.

hi7bet uses your personal information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To process gaming services, bonuses, and financial transactions.
• Security Assurance: To prevent fraud, money laundering, and illegal activity.
• Age Verification: To ensure that only persons aged 21 or older are using the platform.
• Customer Support: To resolve your issues and complaints promptly.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve the user experience and develop new features.
• Relevant Communications: To send promotions, updates, and important notifications (based on your consent).

hi7bet never sells your information or transfers it to any advertising third party.

4.1 What Are Cookies

Cookies are small text files stored on your browser or device. hi7bet uses cookies to ensure the website functions properly and to improve your experience.

4.2 Types of Cookies

• Essential Cookies: Essential for the core functionality of the website. Without these, login, session maintenance, and security are not possible.
• Functional Cookies: For your preferences, language settings, and personalized experience.
• Analytical Cookies: To analyze how the platform is used and to improve services.
• Security Cookies: For fraud detection and account protection.

You can manage cookies through your browser settings. However, disabling some cookies may limit certain website functionality.

hi7bet generally does not share your personal information with third parties. However, information may be shared in the specific circumstances below:

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), gaming technology providers, and IT security providers may access a limited amount of information to deliver specific services. All such partners operate under strict confidentiality agreements.

5.2 Legal Authorities

We may be legally required to provide relevant information to the appropriate authorities to comply with applicable laws in Bangladesh, court orders, or government directives.

5.3 Business Changes

In the event of any merger, acquisition, or asset transfer involving hi7bet, user information may be transferred. In such circumstances, we will notify you in advance.

5.4 With Your Consent

Before sharing information for any reason other than those listed above, we will obtain your consent directly.

hi7bet uses industry-standard technologies and practices to protect your information. Our security framework includes:

• SSL/TLS Encryption: All information exchanged between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information, especially passwords and financial data, is kept in encrypted form.
• Access Controls: Only authorized personnel can access limited information for specific purposes.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication: An additional layer of protection for account access.
• Secure Payment Gateway: Transactions via bKash, Nagad, Rocket, and Upay are completely secure.

Although we make every effort to protect your information, no digital system is entirely risk-free. Should any data breach occur, we will notify you promptly.

hi7bet retains your personal information only for as long as necessary. The data retention policy is as follows:

• Active Account: All information is retained while your account remains active.
• After Account Closure: The minimum information required to meet legal obligations and resolve disputes is retained for a defined period.
• Financial Transaction Records: Retained for the long term for audit and legal requirements.
• Marketing Data: Deleted immediately upon withdrawal of your consent.

Once the defined retention period ends, information is securely and permanently deleted or anonymized.

As a hi7bet user, you have the following rights over your own information:

8.1 Right to Access Information

You have the right to know what information we are collecting and storing about you. Submit a request via live chat or email and we will let you know.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may opt out of promotional communications at any time. Each email will include an unsubscribe option, or you may contact us directly.

8.5 Right to Data Portability

In certain circumstances you may request to receive your information in a structured, commonly used format.

hi7bet is for persons aged 21 or older only. We do not knowingly collect any information from minors. Age is verified at registration and our identity verification process (KYC) ensures that all users meet the required age limit.

If we learn that a minor has created an account, we will immediately close that account and delete all associated information. If parents are concerned that we may hold information about their child, please contact us.

hi7bet may update this privacy policy from time to time. In the event of changes, we will notify you in the following ways:

• A notice will be published on the website
• For significant changes, registered users will be notified directly by email
• A new "Last Updated" date will appear at the top of the revised policy

Continued use of hi7bet after any changes is considered acceptance of the new policy. If you do not agree with the changes, you may request that your account be closed.

We generally respond to all privacy-related requests promptly. We will process your request after verifying your identity. If a request cannot be fulfilled, we will explain the reason and try to offer an alternative solution.