hi7bet Complete Terms and Conditions

1 General Terms

Welcome to hi7bet. These terms and conditions ("Terms") form a legal agreement between you and the hi7bet online gaming platform. By browsing the hi7bet website, creating an account, or using any of our services, you are considered to have accepted these Terms.

These Terms have been written in English for users in Bangladesh. In the event of any dispute, this version shall be considered final. hi7bet reserves the right to change these Terms at any time. Continued use of the platform after any change means you have accepted the updated Terms.

hi7bet is an entertainment-focused online gaming platform offering cricket betting, slot games, live casino, esports, and a range of other gaming services. We welcome you to our platform.

2 Eligibility and Account Registration

To use the hi7bet platform, you must meet the following eligibility requirements:

• You must be at least 21 years of age. Access by minors is strictly prohibited.
• You must be a legal resident of Bangladesh.
• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• All information you provide must be truthful, accurate, and your own.
• Your account password and login details must be kept completely confidential.
• Your account may not be transferred, sold, or made available for use by any third party.

When registering an account, you must provide your correct name, date of birth, email address, and mobile number. If incorrect information is provided, hi7bet reserves the right to cancel the account and withhold any deposited funds.

3 Account Verification (KYC)

hi7bet reserves the right to verify the identity of all users. As part of the KYC (Know Your Customer) process, the following documents may be requested:

• A scanned copy of a government-issued National ID (NID) or passport.
• Proof of current address — a utility bill or bank statement.
• Proof of ownership of the payment method used (bKash, Nagad, Rocket, or Upay account details).
• A selfie photograph if required.

hi7bet may place withdrawal requests on hold until verification is complete. The verification process is generally carried out on business days in Bangladesh Standard Time (BST, UTC+6). Submission of false or forged documents will result in permanent account closure.

4 Deposit and Withdrawal Policy

hi7bet accepts only local Bangladeshi payment methods, and all transactions are conducted in Taka (BDT/৳).

Accepted payment methods: bKash, Nagad, Rocket, Upay.

• Minimum deposit amount: ৳300 (the same for each method).
• Minimum withdrawal amount: ৳800.
• Withdrawal requests are generally processed within 5–30 minutes.
• The account used for deposits and the account used for withdrawals must be the same.
• Bonus wagering requirements must be met before submitting a withdrawal request.
• Withdrawals may be held if account verification has not been completed.
• Deposits from or withdrawals to third-party accounts are not accepted.

hi7bet does not charge any additional fees on deposits or withdrawals; however, fees imposed by the payment provider may apply. In the case of suspicious transactions, hi7bet reserves the right to temporarily suspend a withdrawal for verification purposes.

5 Bonus and Promotion Terms

hi7bet offers various bonuses and promotional offers, all of which are subject to the following general conditions:

• Welcome bonus: 200% bonus on the first deposit, up to ৳15,000.
• Bonus wagering requirement: 10 times (10x).
• Example: deposit ৳1,000 and receive a ৳2,000 bonus — total balance ৳3,000.
• Example: deposit ৳16,000 and receive the maximum ৳15,000 bonus — total balance ৳31,000.
• A bonus applies once per account only.
• The deadline for claiming a bonus will be stated in the offer details.
• Wagering requirements must be met on both the bonus and any winnings earned from the bonus before a withdrawal can be made.
• Claiming bonuses using multiple accounts will be treated as fraud.

hi7bet may exclude certain games or bet types from bonus wagering. The specific terms for each promotion will be detailed on the offer page. If promotional abuse is suspected, hi7bet reserves the right to cancel the bonus.

6 Gaming Rules

All hi7bet games — slots, live casino, cricket betting, and esports — are conducted fairly and transparently. The following rules apply to all gaming activities:

• Once a bet has been confirmed, it cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, hi7bet will settle the round according to saved logs.
• Sports bets will be settled on the basis of the announced result.
• In live casino games, the dealer's decision is final.
• Any winnings obtained by exploiting a software error or bug will be voided.
• The Random Number Generator (RNG) used to determine game outcomes operates independently and impartially.

For cricket betting, wagers are available on international matches including BPL, IPL, T20 World Cup, and ICC tournaments. If a match is abandoned or postponed, the relevant bets will be settled in accordance with hi7bet's sports betting rules.

7 Prohibited Activities

The following activities are strictly prohibited on the hi7bet platform:

• Using the platform for money laundering or transactions involving illegal funds.
• Fraudulent activity, use of bots, or application of software exploits.
• Collusion (gaining an unfair advantage by coordinating with other players).
• Creating multiple accounts to claim bonuses or promotions.
• Exploiting technical vulnerabilities or errors in the platform.
• Collecting or stealing other users' account information.
• Playing games or managing an account on behalf of a minor.
• Behaving in an inappropriate or abusive manner toward hi7bet staff.

If any of the above activities are detected, hi7bet reserves the right to immediately suspend or permanently close the relevant account, confiscate the balance, and notify law enforcement authorities if necessary.

8 Responsible Gaming

hi7bet believes that gaming should be an entertainment activity. We ask all users to play responsibly:

• Only play with an amount of money that you can afford to lose without financial hardship.
• Do not think of gaming as a source of income.
• If you feel that gaming is having a negative impact on your daily life, please seek help.
• Use hi7bet's responsible gaming tools — deposit limits, time limits, and self-exclusion.

For more information on responsible gaming, visit our Responsible Gaming page.

9 Privacy and Data Protection

hi7bet places the highest priority on protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.

• The information you provide will be used solely for platform operations and service improvement.
• Your information is not sold to third parties.
• Information may be shared with authorities when required by legal obligation.
• You may request an update or deletion of your account information by contacting our support team.

For more details, please read our Privacy Policy.

10 Limitation of Liability

To the maximum extent permitted by applicable law, hi7bet will not be liable for:

• Gaming losses caused by internet disconnection.
• Loss caused by third-party attacks (hacking) or unauthorized access, provided hi7bet had taken reasonable security measures.
• Financial loss caused by the user's own negligence.
• Service disruption caused by external events (force majeure) such as natural disasters, government restrictions, or power outages.
• Loss arising from personal decisions made in reliance on information published on the platform.

hi7bet always strives to operate a reliable and fair platform. If any technical issue arises, our support team will work to resolve it.

11 Account Suspension and Closure

hi7bet reserves the right to suspend or close an account without prior notice in the following circumstances:

• Breach of any provision of these Terms.
• Providing false information or identity fraud.
• Fraudulent, suspicious, or illegal activity.
• Failure to cooperate with KYC verification.
• Operating multiple accounts.
• Extended inactivity on the account.

If you wish to close your account yourself, please contact our support team. Any outstanding bonus wagering requirements not met before account closure will result in those bonuses being cancelled. However, any legitimately earned funds will remain available for withdrawal.

12 Changes to Terms

hi7bet reserves the right to amend, update, or change these terms and conditions at any time. For significant changes:

• Users will be notified via their registered email or through a notice on the platform before the changes take effect.
• Continued use of the platform after any change means the updated terms have been accepted.
• If you do not agree with the new terms and conditions, you will have the option to close your account.

The date of the latest update will always be shown at the top of this page. It is recommended that you visit this page regularly.

13 Dispute Resolution

For any dispute or complaint, a resolution will be attempted through the following steps:

• Step 1: Contact us directly through the support team. Most issues can be resolved at this stage.
• Step 2: Submit a written complaint. Our team will review the matter and respond.
• Step 3: Resolution by mutual agreement between both parties through discussion.

All decisions made by hi7bet — particularly those related to game results, bet settlements, and bonuses — are based on stored logs and records. In the event of any dispute, hi7bet's records will be considered the final evidence.

14 Contact

If you have any questions or need clarification regarding these terms and conditions, please contact our support team:

• Live Chat: Support is available in Bengali 24/7.
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day, according to Bangladesh Standard Time (BST). Feel free to contact us for any complaint or inquiry.